Privacy Policy

Effective Date: 02/13/2025

Important Notice Regarding SMS Communications

Your privacy is our top priority. We want to assure you that your phone number and any data you provide when opting in to receive SMS messages will never be shared with third parties for marketing purposes.
This blanket SMS exception/disclaimer applies to all SMS communications sent from our website and services. We are committed to protecting your personal information and ensuring that your consent for receiving SMS messages remains entirely under your control.

1. Introduction

At SOS-Electric (“we,” “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or engage with our services, including our SMS messaging campaigns. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect various types of information from you, including:

• Personal Identification Information: Such as your name, email address, mailing address, and phone number.
• Opt-In Data: Information provided when you subscribe or opt in to receive SMS messages and other communications.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, device information, and usage statistics.

Note: All data collected through our SMS opt-in process is subject to this Privacy Policy and our SMS communications guidelines.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining Our Services: To operate and improve our website and deliver the services you request.
• Communication: To send you important updates, newsletters, and SMS messages for service-related notifications.
  SMS Exception: Your phone number and opt-in data will never be used or shared for third-party marketing purposes.
• Customer Support: To respond to your inquiries and provide customer assistance.
• Analytics and Improvements: To understand how users interact with our services and to enhance our website’s functionality and user experience.

4. How We Share Your Information

We understand the importance of your privacy. Therefore:

• No Third-Party Marketing Sharing: Your phone numbers and SMS opt-in data will not be shared, sold, or rented to third parties for marketing or advertising purposes.
• Service Providers: We may share your information with trusted third-party service providers solely to facilitate our operations (e.g., hosting, customer support, data analysis). These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
• Legal Obligations: We may disclose your information if required by law or in response to a valid legal request by public authorities.

5. SMS Terms and Conditions

By opting into SMS communications from SOS-electric, you agree to receive text messages related to promotional offers, appointment reminders, order updates, account notifications, or other relevant communications. Message frequency may vary based on your interactions with SOS-electric. Standard message and data rates may apply.

You can opt out at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact our customer support at (415) 453-1630. Message delivery is subject to your mobile carrier’s network availability. SOS-electric is not responsible for any delays or failures in message delivery.

Opt-Out Instructions

Your consent to receive SMS messages from us is voluntary, and you have the right to opt out at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To opt out of our SMS messaging campaign:

• Reply “STOP”: You can reply with the word “STOP” to any SMS message you receive from us. This action will immediately remove you from our SMS messaging list.
• Contact Us Directly: Alternatively, you may contact our support team at (415) 453-1630 with your request to opt out. Please include your phone number and any relevant details so that we can process your request promptly.

Upon receiving your opt-out request, we will ensure that you are removed from our SMS messaging list and that no further SMS messages will be sent to you for marketing or promotional purposes.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access, correct, or delete your personal information.
• The right to restrict or object to our processing of your data.
• The right to data portability.

If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

7. Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: office@sos-electric.com
• Phone: (415) 453-1630
• Mailing Address: 47 Paul Dr Unit # 6, San Rafael, CA 94903, United States

Your continued use of our website or services constitutes your acceptance of this Privacy Policy and any updates that may occur from time to time.

By engaging with our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.